Do you ship to Canada? We offer nationwide, professional in home delivery to most of Canada. Free delivery is available in many areas. How do I place my order?
There are three ways you can place your order. Online, over the phone and by mail.
Top Ordering Online: We have a very safe, and secure website. You can order online 24 hours a day. Rest assured all of your personal and credit card information is secure through our secure server and gateway Authorize.net. The process is easy, simply add items to your cart and proceed through our easy checkout system.
Ordering on the phone: We understand that not everyone is comfortable ordering online, therefore, we have a trained staff of sales people ready to assist you and address all of your questions and concerns. Call us at (800) 404-0013.
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Ordering By Mail: To order by mail please send us a complete description of the items you are trying to order. Also make sure that you have included any options you have chosen. If you are sending a check we will generally have to wait for the check to clear before placing the order, which can take several days. We suggest sending cleared funds like a money order or cashiers check as this way your order can be processed immediately upon receipt of your order. Make sure to include your address, phone number, email address (if you have one).
Send Orders To: Uptownleather.com
2710 Westchester Avenue, High Point, North Carolina 27263 Top
How do I pay for my order?
Most of our customers pay by credit card and we accept Visa, MasterCard, American Express and Discover through our secure server.
Top Can I pay by check? Yes, Just send us an e-mail or letter of what you'd like to order. We'll then send you an invoice which you can pay from. We will wait until your check clears the bank before we ship though. If you require that your product be shipped more quickly, send us a certified check or money order and we will ship immediately.
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Sales Tax
We are required collect sales tax in Massachusetts. We must add applicable sales if you are located in North Carolina or Massachusetts. If you live outside of North Carolina or Massachusetts you are responsible for complying with any applicable sales taxes in the state in which you live. Top How do I know that my order has been received and that it is correct?
We will confirm your order by e-mail. Please carefully check that all of the information on the order is correct including shipping address, phone number, products ordered, quantities, and sizes of all of the items. If there are any errors, please notify us immediately. If you do not have email we will be glad to fax you a confirmation.
Will you ever have back orders on quick ship items?
Although most of our quick ship items are shipped quickly sometimes an item you order will be temporarily be out of stock. If it is, we will make every effort to fill your order as quickly as possible. You may also cancel your order or allow us to ship your order when it is back in stock. It's up to you. Top If I order more than one item, will they all arrive at the same time?
We ship from several different factories. Your order may arrive on different days. Top
What happens if I change my mind after ordering?
Your order is considered a special order. Manufacturers will not accept a cancellation after it has been placed into production on made to order items or if the item has left the manufacturer on in stock items. Manufacturers will not take returns. Should you wish to cancel or change an order we will do out best to comply with your request but our ability to cancel of change your order will depend on our ability to change or cancel the order with the manufacturer.
At UptownLeather.Com we strive to provide you with your greatest furniture value and the most competitive pricing. Most furniture retailers and particularly online furniture retailers do not accept cancellations of special orders. At our discretion and withn 30 days from receipt we will accept a cancellation of an in stock item that has been shipped or a made to order item that has been placed into production. A canceled order of this type is costly and often involves shipment from the manufacturer, delivery charges by a specialized nationwide delivery service, warehousing, clearance discounting and redelivery charges. To cover our cost there will be a 25% restocking fee plus a delivery charge. Most of our products are offered with free shipping, so please be aware that if you return one of these products our actual shipping costs will be deducted from your return refund. Items damaged due to improper use cannot be returned.
After you receive your order confirmation we allow our customers 72 hours to review their order and make any needed changes. Thereafter the order is considered "as ordered" and is noncancelable except under the terms as outlined above.
The delivery service does reserve the right to repair or replace an item that has transit damage at their discretion. Similarly the manufacturer does reserve the right to repair or replace a defective item at their discretion. Be assured you will receive a like new repair or replacement. We cannot accept a cancellation of a damaged or defective item except under the guidelines of our policy stated above.
All returned products must be in original condition and packaging. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we, nor our suppliers can take them back. Mattresses for example are not returnable, once they are shipped due to local and state regulations. If you have any questions about whether a product can be returned, please give us a call. Clearance items are sold as is and are not subject to return except if found damaged or defective upon delivery. If you refuse an order, it will then fall under our standard return policy, where actual shipping and restocking fees will be deducted from your refund. | 
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